# Contact and support

Open a case from your account and follow every reply from the Nija team in one place.

## How do I get help with a problem?

Sign in, open Support, pick a Category and a Priority, write a Subject, describe the issue and press Open case.

Leave out passwords, API key secrets and voucher PINs: the team never needs them to help you.

- [Support](https://nija.africa/support)

## How do I follow my case?

Support lists your cases newest first, and View replies opens one so you can read the answers and reply until it is resolved or closed.

A case moves from Open to Acknowledged, In progress, Resolved and Closed. While it is still Open you can withdraw a case raised by mistake.

## How else can I contact Nija?

Write to hello@nija.africa with general questions about Nija; for a problem with your account, a support case keeps every reply in one place.