Contact and support
Open a case from your account and follow every reply from the Nija team in one place.
How do I get help with a problem?
Sign in, open Support, pick a Category and a Priority, write a Subject, describe the issue and press Open case.
Leave out passwords, API key secrets and voucher PINs: the team never needs them to help you.
How do I follow my case?
Support lists your cases newest first, and View replies opens one so you can read the answers and reply until it is resolved or closed.
A case moves from Open to Acknowledged, In progress, Resolved and Closed. While it is still Open you can withdraw a case raised by mistake.
How else can I contact Nija?
Write to hello@nija.africa with general questions about Nija; for a problem with your account, a support case keeps every reply in one place.
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Ask the support bot
It answers from the Nija help articles only. Never type a password, an API key or a voucher PIN here.